Refund policy

At TechParts Store, we stand behind the quality of every pre-owned part we sell. All items are inspected and tested before shipping.

30-Day Limited Functionality Guarantee
We offer a 30-day return window starting from the official date of delivery. This guarantee covers hardware functionality only.
If your item arrives completely non-functional (Dead on Arrival) or fails to function during normal use within thirty (30) days of delivery, you are eligible to request a return for a full refund.
✅ Eligible Returns:
  • Dead on Arrival (DOA): System or component is completely non-functional upon opening.
  • Listing Mismatch: The item received is significantly different from the listing description.
  • Component Failure: Item fails to function during standard, normal use within 30 days. [1]
❌ Non-Eligible Returns:
  • Disclosed Wear: Cosmetic defects, scratches, or wear visible in original listing photos.
  • Post-Delivery Damage: New cosmetic damage occurring after the carrier delivery timestamp.
  • Battery Capacities: Natural battery health degradation or reduced capacity over time.
  • Buyer Error: Change of mind, accidental orders, or ordering the wrong hardware model.
  • Incompatibility: Buyer assumes full responsibility for verifying hardware compatibility before purchase.
  • Mishandling: Damage caused by improper installation, overclocking, or electrostatic discharge (ESD). 
  • Software Issues: Operating system crashes, virus infections, or user modification settings.
  • Expired Window: Any return requests submitted after the 30-day window has closed.

     

📦Return Process & Shipping fee:

  • Return Method: All returns are processed by mail. We do not accept in-person drop-offs.
  • Restocking Fees: We charge $0.00 restocking fees for all eligible returns.
  • Defect Shipping: If an item is verified DOA or arrives damaged, we provide a prepaid return shipping label.
  • Standard Return Shipping: For all other eligible functionality claims, the buyer is responsible for the return shipping costs.

🔍Technical Return Verification:

All return claims are reviewed on a case-by-case basis by a certified hardware technician. Returned items are thoroughly inspected and compared against original listing photos, serial numbers, and internal engineering tracking codes. Claimed damage must not be present in the original listing data to qualify for a refund.
💳 Refunds:
Refunds are issued back to your original payment method within 5–7 business days after our warehouse receives, inspects, and verifies the hardware serial numbers of the returned item.
⚖️ AS-IS After 30 Days & Liability Limits:
Beyond the 30-day window, all products are sold "AS-IS" and "WITH ALL FAULTS." TechParts Store makes no representations or warranties regarding long-term condition, performance, durability, or lifespan. We explicitly disclaim all implied warranties, including the Implied Warranty of Merchantability.
By purchasing from our store, you acknowledge that used electronics carry inherent operational risks. TechParts Store shall not be liable for any indirect, incidental, or consequential damages—including data loss, hardware component damage, system downtime, or property damage—arising from the use, installation, or failure of any product. Our maximum liability shall never exceed the actual purchase price paid for the specific item.